Refund & Return
At Almas Scents, your satisfaction is at the heart of everything we create. Each fragrance is designed to embody sophistication and elevate your driving experience — and we want every moment with us to be exceptional, from your first purchase to your final impression.
Our Promise
We stand by the quality and craftsmanship of every Almas Scents product. If for any reason you are not fully satisfied with your purchase, we’re here to make it right.
Eligibility for Returns
To maintain the integrity and hygiene of our fragrance products, returns are only accepted under the following conditions:
-
The item must be unused, unopened, and in its original packaging.
-
Returns must be requested within 14 days of delivery.
-
Proof of purchase (order number or receipt) is required.
Please note: Opened or used car diffusers, oils, or fragrance refills cannot be returned for hygienic reasons.
How to Request a Return
-
Contact our Customer Care Team at
At Almas Scents, your satisfaction is at the heart of everything we create. Each fragrance is designed to embody sophistication and elevate your driving experience — and we want every moment with us to be exceptional, from your first purchase to your final impression.
Our Promise
We stand by the quality and craftsmanship of every Almas Scents product. If for any reason you are not fully satisfied with your purchase, we’re here to make it right.
Eligibility for Returns
To maintain the integrity and hygiene of our fragrance products, returns are only accepted under the following conditions:
-
The item must be unused, unopened, and in its original packaging.
-
Returns must be requested within 14 days of delivery.
-
Proof of purchase (order number or receipt) is required.
Please note: Opened or used car diffusers, oils, or fragrance refills cannot be returned for hygienic reasons.
How to Request a Return
-
Contact our Customer Care Team at almas_scents@outlook.com with your order number and reason for return.
-
Once your request is approved, you’ll receive detailed instructions and a return authorization number.
-
Carefully package your item and ship it back using a trackable courier service.
-
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
-
Refunds
-
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
-
Approved refunds will be issued to your original payment method within 5–10 business days.
-
Shipping fees (if any) are non-refundable, except in cases of a damaged or incorrect item.
Damaged or Incorrect Items
In the rare event your order arrives damaged or incorrect:
-
Please contact us within 7 days of delivery at almas_scents@outlook.com with clear photos of the issue.
-
Our team will arrange a replacement or issue a full refund at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
-
Opened or used car fragrances and refills
-
Gift cards or promotional items
-
Personalized or limited-edition products
Exchanges
We currently do not offer direct exchanges. If you wish to receive a different scent, please return your unopened product for a refund and place a new order.
Luxury Service, Always
From our atelier to your car, every detail of your Almas Scents experience is handled with care.
If you have any concerns or questions, our dedicated team is here to assist you with discretion and attentiveness.
Almas Scents — Refined. Confident. Timeless.
At Almas Scents, your satisfaction is at the heart of everything we create. Each fragrance is designed to embody sophistication and elevate your driving experience — and we want every moment with us to be exceptional, from your first purchase to your final impression.
Our Promise
We stand by the quality and craftsmanship of every Almas Scents product. If for any reason you are not fully satisfied with your purchase, we’re here to make it right.
Eligibility for Returns
To maintain the integrity and hygiene of our fragrance products, returns are only accepted under the following conditions:
-
The item must be unused, unopened, and in its original packaging.
-
Returns must be requested within 14 days of delivery.
-
Proof of purchase (order number or receipt) is required.
Please note: Opened or used car diffusers, oils, or fragrance refills cannot be returned for hygienic reasons.
How to Request a Return
-
Contact our Customer Care Team at almas_scents@outlook.com with your order number and reason for return.
-
Once your request is approved, you’ll receive detailed instructions and a return authorization number.
-
Carefully package your item and ship it back using a trackable courier service.
-
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
-
Refunds
-
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
-
Approved refunds will be issued to your original payment method within 5–10 business days.
-
Shipping fees (if any) are non-refundable, except in cases of a damaged or incorrect item.
Damaged or Incorrect Items
In the rare event your order arrives damaged or incorrect:
-
Please contact us within 7 days of delivery at almas_scents@outlook.com with clear photos of the issue.
-
Our team will arrange a replacement or issue a full refund at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
-
Opened or used car fragrances and refills
-
Gift cards or promotional items
-
Personalized or limited-edition products
Exchanges
We currently do not offer direct exchanges. If you wish to receive a different scent, please return your unopened product for a refund and place a new order.
Luxury Service, Always
From our atelier to your car, every detail of your Almas Scents experience is handled with care.
If you have any concerns or questions, our dedicated team is here to assist you with discretion and attentiveness.
Almas Scents — Refined. Confident. Timeless.
with your order number and reason for return.
-
-
Once your request is approved, you’ll receive detailed instructions and a return authorization number.
-
Carefully package your item and ship it back using a trackable courier service.
-
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
-
Refunds
-
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
-
Approved refunds will be issued to your original payment method within 5–10 business days.
-
Shipping fees (if any) are non-refundable, except in cases of a damaged or incorrect item.
Damaged or Incorrect Items
In the rare event your order arrives damaged or incorrect:
-
Please contact us within 7 days of delivery at almas_scents@outlook.com with clear photos of the issue.
-
Our team will arrange a replacement or issue a full refund at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
-
Opened or used car fragrances and refills
-
Gift cards or promotional items
-
Personalized or limited-edition products
Exchanges
We currently do not offer direct exchanges. If you wish to receive a different scent, please return your unopened product for a refund and place a new order.
Luxury Service, Always
From our atelier to your car, every detail of your Almas Scents experience is handled with care.
If you have any concerns or questions, our dedicated team is here to assist you with discretion and attentiveness.
Contact Us:
📧 almas_scents@outlook.com
📦 Based in:353 Deane Road, Bolton, BL3 5HL, United Kingdom
Almas Scents — Refined. Confident. Timeless.